Frequently Asked Questions
We thank you for visiting our website. We hope you find everything you need to clean your whiteboard. Below are a few of our frequently asked questions. If you have a questions which is not listed please feel free to contact us at whiteboard_clean@bellsouth.net or fill out the following form.
FAQ:
Products:
Can your cleaner take off shadowing?
It depends on the condition of the board. If the shadowing is due to thin or damaged enamel, where colorization has soaked into baseboard, it will not remove this. However, if it is due to the markers it will.
Can your cleaner take off permanent marker without harming the board?
Yes, our whiteboard cleaner will take off permanent marker. It will take some elbow grease along with the cleaner. Our products do not harm whiteboards.
Does your cleaner restore to original?
No. The product is made to clean & recondition existing surfaces of whiteboards. It does not repair or replace worn, chipped, or damaged surfaces.
Does your cleaner come in gallons?
No, we currently do not have these size containers. However, we have volume discount for customers who would like to order large volumes of our products.
Can you give me directions on how to correctly recondition my board using your products?
We advise you to properly follow the directions on each bottle. You would need to first apply our “Whiteboard Cleaner” to your whiteboard with the sponge included. Use sparingly, but enough in order to coat the board. If you have a good bit of ghosting, smeared marker ink, or tape adhesive on board you may have to use more product and scrub those areas. Follow the directions shown on the bottle.
Once finished with our whiteboard cleaner product, use our whiteboard re-conditioner. Please use sparingly and follow directions shown on the bottle. This 2 oz. bottle is designed to last up to one year for a 3 X 6 board. Let the re-conditioner set overnight for best results. You may need to wipe off the board the next day after the re-conditioner has been applied (depending on how much is used). Please make sure the board is dry before writing on it. It is best to wait 24 hours, after using the re-conditioner, before writing on the whiteboard with markers. The re-conditioner works best when used in conjunction with our whiteboard cleaner products.
Our “One Step Easy Clean” (OSEC) is designed for daily use with the erasing cloth. This product helps protect and clean your board after everyday use. It will help to prevent smears, shadows, and marker bleeding. Our lines of products are designed to give you the most functional use of your whiteboard when used according to directions and in conjunction with each other.
**Please note: when our products are combined with other
products which contain alcohol, the effectiveness of our products are greatly reduced.
We have a cleaning service which cleans our boards, but we also use your product. We have shadowing on the board. Can you tell us why?
Most professional cleaning services which clean boards use alcohol based products. It cleans the boards, but it also damages them as well. The use of these products will cause ghosting, shadowing, and marker smears. These products will reduce the effect of our products. We do not use any harsh or damaging chemicals in any of our products. We would suggest getting the cleaning service to use our products when cleaning the boards. We also recommend using all three products; Whiteboard Cleaner, Re-conditioner, and One step easy clean in conjunction with each other.
I have problems with my markers ghosting and smearing on my whiteboard. Can your product help?
Yes, our products are designed to help in these areas.
All whiteboards usually have as a minimum of one dry erase color that is challenging to erase. We recommend you test each whiteboard with each color allowing the dry erase ink to fully dry prior to erasing the whiteboard. This will help you to see which color is causing your difficulty. The use of our products will aid in keeping your whiteboard clearer when used in conjuction.
Shipping Policy:
Shipping/Delivery Policy:
We currently ship only in the US using United States Postal Service. The average shipping time is two to four days.
Orders placed on weekends, holidays or after 5 p.m. local time Monday through Friday (business days) will be processed the following business day.
Deliveries will be made between 8 a.m. and 5 p.m., Monday through Friday
Delivery Policies
Items may arrive in more than one shipment and charges may show as multiple transactions on your credit card statement.
Our service includes delivery of goods to the front door, first floor for residential dwellings and to the appropriate floor of commercial buildings with elevators. If you require additional service, please call customer service to arrange.
Due to location and shipping distances, the item you have selected may not be available for delivery to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. These items will be flagged as A Limited Delivery A items.
Do you ship outside the United States?
No. We currently only ship inside the United States. If you are currently outside the US and would like to order, please contact our office at 601-883-0570 or email us at whiteboard_clean@bellsouth.net
Orders placed on weekends, holidays or after 5 p.m. local time Monday through Friday (business days) will be processed the following business day.
Deliveries will be made between 8 a.m. and 5 p.m., Monday through Friday
APO & FPO
Yes, we deliver to APO/FPO addresses.
Delivery Charges
Orders will incur a $8.88 delivery fee
Expected Delivery Times
Delivery time by US Mail to APO/FPO addresses varies and is beyond our control.
Packages must follow the USPS domestic mailing standards. Those packages that are larger or heavier than the standards set by USPS are not available for delivery.